"In March 2014 we delivered new charge plans giving clients more options within the size of their information and voice bundles, in addition to limits and indicators to save you bill shock.
"we've loads of price lists that we now not sell and moving clients to one of the new plans will make certain they are able to experience the benefits of these plans."
3 additionally showed that each one customers who have acquired a letter are out of agreement, and there is no deadline for whilst customers can be contacted if they're affected.
unique story: three is doubling expenses for some of its maximum loyal clients in an try to close down older contracts.
the ones on legacy price lists are being switched to the 'closest' current deal, but in a few conditions that may be double what clients are paying now.
One purchaser advised techradar that their £15 monthly deal (at the start £25, however with an brought £10 loyalty cut price) had now been expanded to £33 a month.
the new deal has all you may devour records, and unlimited mins and texts – but it now not consists of limitless tethering, that's now constrained to 12GB a month.
Making the books proper
It manner the purchaser is now paying £18 greater a month, for fewer functions. not all clients who're affected had been notified, and 3 has showed the technique is ongoing.
in case your deal is about to exchange, you will acquire a letter detailing your options going ahead. you have 30 days to determine to go along with the brand new deal or cancel your contract completely.
And it appears to be affecting a number of clients. quite a few humans are indignant at the situation, and were taking to the 3 Twitter hashtag #makeitright to air their grievances.